MELBOURNE MOTORSPORTS FAQ
What vehicles do we service?
We specialize in European vehicles such as Audi, BMW, Land Rover, Mercedes Benz, Mini, Volkswagen, and Volvo. We also perform repairs on Sprinter vehicles and are specialists in European diesel engine repair and service.
I have received a recall notification for my vehicle – can I get that done at your facility?
We actually get this question a lot. Due to the unique nature of automotive recalls, we do not perform any repairs covered by manufacturer recalls. However, if you have received a recall notification, give us a call and we can help you decide the best way to proceed.
Do we install customer supplied parts?
Generally speaking, the answer is no. Over time we have found that there is approximately a 70% failure rate for new parts purchased from Auto Zone, Amazon, or eBay, even if they are brand new. Please contact us by phone if you have any questions about our policy or have a special request.
What kinds of parts do we use?
We strive to use genuine OEM or exact OEM quality parts on all repairs and services. For example, Lemforder and TRW are OEM manufacturers for suspension parts on European vehicles. In completing a suspension repair on an Audi or VW – a very common repair – we would use parts from the dealer or Lemforder or TRW branded parts. Using good parts guarantees factory level repairs and peace of mind for the longevity of service life for customer vehicles.
What is the warranty on our services?
We offer a 24 month / 24,000 mile part and labor warranty on all repairs using new parts supplied by us. Warranty on repairs completed with used parts – a used transmission assembly for example – varies from 30 days to 1 year.
Do you work with aftermarket warranties?
Yes, we will work with your aftermarket warranty. Each warranty is different, but we have a tremendous amount of experience working with warranty companies to complete many types of repair. Please call us for a consultation if you have an aftermarket warranty.
Do we offer any kind of financing?
Yes, we do offer financing through Synchrony Financial. Please call us to apply or if you have any further questions.
Do we do pre-purchase inspections?
Yes. We have completed pre-purchase inspections on many types of vehicles, which helps you know exactly what you’re buying and what, if any repairs may be necessary.
